FAQS

Creative Jam is in an excellent, easy to reach location in Lake George, New York. We are near the Outlets at the junction of Route 9 and Route 149, just behind the Log Jam Restaurant. We are just off the Warren County Bikeway, too. Our official address is 6, State Route 149, Lake George, NY 12845.

Yes! CDTA Route #419  travels the Route 9 corridor between Glens Falls and Lake George, and it stops in front of the Outlets/Starbucks, almost at our front door!

We offer free parking on site.

All programs (classes and events) that require registration can be found here. Please review the reschedule/withdraw/cancellation Policy here.

Registrations are accepted on a first-come, first-serve basis for all programs. We require prior registration and full payment to be completed to attend all our programs. Registration is easily available on our Creative Jam app and includes a liability waiver that is mandatory.

While we do accept walk-ins in our programs, it is only offered depending on availability.

Creative Jam Gift Cards make a great gift no matter what the occasion, celebration, or season! It’s a wonderful thoughtful gift that can inspire creativity and turn out to be a transformative experience for the one you cherish!

Gift Cards are valid on any of our programs. Purchase in any amount from $50 and upwards.

Gift Cards make a great last-minute gift and can be emailed to you or directly to the recipient, simply fill out the information and add your preferences when you purchase and add a personal note!

No, we are not offering discounts currently. From time to time we may offer a special event, please watch our social media for those announcements, or better yet, get information directly by signing up for announcements here.

Please review the calendar listing for details about what to bring to a program. Some programs have all supplies provided, some will require you to bring some or all supplies, and some don’t need any supplies at all- except for you!

We are an age 14+ community. We know that children can be adorable, and they usually enjoy creating. And as parents, we know that sometimes you simply don’t have childcare available. But even though you’d like to bring your ‘mini me’ along with you, and you are certain that they will sit quietly while you work, this is not allowed.

Anyone under the age of 14 may ONLY enjoy the Creative Jam during hours and events specifically labeled as appropriate for their age group or designated as “All Ages” events/hours. Please look at the calendar for opportunities for those junior creatives.

Creative Jam does not accept responsibility for children under the age of 14. A parent or adult caregiver must be present with children during any registered child-friendly event.

During child-friendly events, if your child is someone who would benefit from additional support, please email us any specific instructions or requests prior to class so we can assist.

Registrations for classes and other events are accepted on a first-come, first-serve basis for all our programs. All our programs have a participant limit, so don’t wait and miss out.

Full payment is required upon registration to reserve a space. Payment can be made upon registration in the Creative Jam app. While we do accept walk-ins in our programs, it is only offered depending on class participant space availability. No refunds will be issued after enrollment and payment.

We do not accept IOUs, but you can pay cash at the Welcome Desk if you prefer.  By special request, Creative Jam will accept checks for payment. This should be arranged at least 3 weeks (21 calendar days) prior to the class start date. All checks must be drawn on US funds and addressed to Creative Jam, LLC. There is a $75 charge for all returned checks.

Please note it is mandatory to complete the Class Waiver regardless of method of payment.

Prorated options may be offered for multi-session classes in which class courses have begun. Ask creativejamspace@gmail.com if this option is open for an ‘already started’ class you are interested in attending.

If you have signed up for a single-session class, and now you need to reschedule your class, please purchase a Rescheduling Ticket at least 24 hours before the class start date/time. If you have missed a class and you didn’t purchase a rescheduling ticket as per above, rescheduling or credit is not available.

The rescheduling of classes is subject to availability in our other classes. In the event your request is NOT available we will contact you by email with an alternative option.

Rescheduling requests made verbally to an instructor, or by last-minute call or text to any member of our staff, will NOT be deemed valid notifications of cancellations or requests for rescheduling and are NOT eligible for rescheduling, credits, or refunds.

If you do not show up for an in-person class that you are enrolled in, you are NOT entitled to any refund, credit, or rescheduling.

If you registered and now need to withdraw from a program, you must notify creativejamspace@gmail.com at least a full week (7 calendar days) before the start of that program. Withdrawal requests received after that date will be ineligible for any credit, rescheduling, or other refund. The date your email is sent will be considered the official withdrawal date in determining refund eligibility. A credit for the registration amount will be issued that is valid for 6 months from the start date of your original program enrollment.

On occasion, a program start date may be pushed back if enrollment goals are not met. In this instance, you will be moved to the new program date. If this new session date isn’t suitable, you will receive credit for the price of the program.

Creative Jam reserves the right to cancel any program that does not meet enrollment requirements.  You will be notified of the cancellation at least one week before the start date of the program via the email you used at registration. You will be issued the option to transfer to another offering of this program, or accept a Creative Jam credit (good for 6 months from the start date of original program).

In the case that you have signed up for multi-session program, after your first session, if you are dissatisfied with the quality of the program or feel it is not right for you, we will do our best to reschedule you into another class that is more in line with your goals.

If that is not suitable, we will also offer the option to give the remaining credit in the form of a Gift Certificate. Please note, the admin processing fee ($25) is deducted from the credit amount, as well as the cost of any classes you already participated in from the total fee paid.

Credits are valid for six months from the original date of issue and are null and void after that time.

Creative Jam is not responsible for loss or damage of individual property at our studio.

We have limited storage space and are not able to hold personal belongings.

If you lose something or think you left it behind, please email us creativejamspace@gmail.com and we will try and locate it for you.

Only members who have a dedicated storage space, or a personal studio may leave their personal belongings at the Creative Jam. If you are interested in learning more about storage, please reach out to creativejamspace@gmail.com.

Creative Jam is not responsible for loss or damage of individual property at our studio. We have limited storage space and are not able to hold personal belongings.

If you lose something or think you left it behind, please email us and we will try and locate it for you.

In the case of works in progress that are still drying, we will keep it for you until your next session, or for 1 week. You must retrieve your work after that week: we cannot store work for you, unless you are a member, and have dedicated storage space. Creative Jam is not responsible for work left in the studio past a 1-week drying time.

All work must have your name on it for us to hold it for you.

If you cannot pick up your work within the expected 1-week period, you will need to email creativejamspace@gmail.com to make a special request for an alternative pickup date.

We are not responsible for work left in our studio over the 1-week time after your completed session. If we do not hear from you, your canvas will be recycled.

You may bring beverages that are in a closed container. Closed means it won’t spill. If you do spill your beverage accidentally, please wipe it up quickly and notify us as soon as possible so we can address it and minimize any damage to our beautiful space.

Creative Jammers may bring simple snacks that do not disturb other Jammers with sound, smell or leaving ‘evidence’ (so, no tuna sandwiches, onion fritters or other strong-smelling foods, and nothing sticky or oily that can leave stains or fingerprints.) Be considerate of other creatives while you are snacking.

Several of our staff members are trained.

Not yet. We are hoping to purchase one soon.

Our class formats are noted on the calendar. Currently, all classes and programs are in person.

As gracious as we are, and glad that you love our space, the answer is: absolutely not. These are strictly work-only spaces. Any violation of this prohibition will result in immediate termination of your membership and loss of your last month’s fee and deposit.

If you are new to Creative Jam, please book a tour [LINK]. If you are familiar with the Creative Jam, you can check out our offerings on the Calendar, and/or purchase a membership here

Absolutely! Check out the calendar for details on what is going on at the Creative Jam.

If you are coming to use creative shared space, then bring the materials you need for your project. So, if you are painting, bring your canvas (whatever material you prefer), paint, brushes, water cup, etc. If you are doing digital work, bring your favorite device (laptop, tablet, phone). If you are doing needlework, bring your material, needles, scissors, thread.

If you are coming to try out one of our programs, please read the listing on the calendar to see what materials are included, and which ones you will need to bring with you. Generally, we do not have extra supplies on hand for our sessions.

Absolutely. We have a beautiful new ramp, and a spacious accessible all gender bathroom. If you need additional assistance, please let us know at the Welcome Desk or email us at creativejamspace@gmail.com.

If you need a fixture moved, please check with the Creative Jam staff members first. We may or may not be able to accommodate your request. Some workspaces are permanently reserved using our Dedicated Desk Membership and cannot be moved without approval.

Of course. If there is seating available, you may sit anywhere that is open. Please note, some desks may be marked as reserved and those are not available.

Yes, if the other creative agrees with your company, and/or has a “Please join me” sign in their creative workspace.

Yes, our classes change regularly. Please check the Calendar for details like date/time/supplies/cost/age range, etc.

Follow us on social media, check out our calendar, and become a Member and watch your Membership app for push notifications.

Only members who have a dedicated storage space, or a personal studio may leave their personal belongings at the Creative Jam. If you are interested in learning more about storage, please reach out to creativejamspace@gmail.com.

Members are invited to submit works to be shown in the gallery area. Occasionally, the Creative Jam will host a Call for Art show, and non-members may submit their works for consideration as well. Non-member art showing is available only as space permits, with priority consideration given to Member work.

Yes, the Creative Jam will occasionally host a Call for Art show. Watch Creative Jam social media, and the Creative Jam emails for announcements.

The gallery can also be rented for a personal art show. Please review the request to rent the space details here

We have a dedicated utility sink just outside of the restroom.

Of course. Please be considerate in your chatting, however. That means, keep your voice at a reasonable inside level volume. On quiet days/times, chatting is not permitted as this is time dedicated silent time. See the Creative Jam Rules or more details on sound.

No, all phone calls must be taken outdoors, and preferably away from other people enjoying their creative jam experience on the porch or in the Courtyard.

Smoking, vaping, hitting, puffing, chew, or use of any smoking or tobacco products is prohibited. Please do not use it on the premises.

You are permitted to leave your work in your space for the time you have booked. Generally, this is a half-day time frame, unless you are a Creative Jam member. You are not permitted to leave your work unattended after you leave the Creative Jam. Your work must be taken with you or placed in member storage.

Yes! How cool is that! Please see the Space Rental Policy and Request form here

Yes, with some restrictions on the type of event. Please review the Space Rental Policy, and then if your event fits those requirements, you may submit an event for consideration on the Request form here.

That is very possible! Please take a look at the Teaching Application form here

We are an age 14+ community. We know that children can be adorable, and they usually enjoy creating. And as parents, we know that sometimes you simply don’t have childcare available.

Even though you’d like to bring your ‘mini me’ along with you, and you are certain that they will sit quietly while you work, this is not allowed.

Anyone under the age of 14 may ONLY enjoy the Creative Jam during hours and events specifically labeled as appropriate for their age group or designated as “All Ages” events/hours.

 Please look at the calendar for opportunities for those junior creatives.

This may be possible. Please submit an Event Request form, but be aware that children’s parties are not generally held at the Creative Jam.

Yup!

Absolutely. Remove all your belongings, throw out/recycle any trash/paper, and wipe down the table with wipes. It may not need to be said, but obviously we recommend that you clean your brushes and other supplies well so you can use them again.

Yes. Our Calendar provides those details. There may be additional holidays added, but generally we are closed, Easter, Thanksgiving, Christmas Eve, and Christmas.

You can refer a friend to Creative Jam in a couple of ways. One, share our calendar of events with them, so they can come to experience us.  They can complete the TOUR REQUEST. Ask them to join us at an open house night. Or if you prefer to introduce them to us via email? We love that, too. Creativejamspace@gmail.com.

If they’re ready to take the plunge and sign up for membership, the #1 best way to refer them to us is by sending them this referral link and having them sign up through that link. You can also purchase a Gift Card  for the amount of a membership and give the gift of creativity!

Don’t worry, we hate spam, too, and would never do that to you, or your friends. We’re going to add any emails to our information share list. We use our email list to share information about what makes this place so great, how our memberships work, and any exciting events that are happening.

Nope. We offer pay-as-you-go Half Day Passes for general Creative Jam space use. To become a member, or purchase Half Day Passes, you will need to create an account  App and have your credit card on file. Non-members are also welcome to attend many of our events, meetings, and workshops. Please review the calendar  for the events that are open to non-members, as well as other info like cost, dates and time.

Unfortunately, no. As much as we love pets, our wood floors and allergies do not. Please leave your pets at home. The only animals allowed are official Service Animals. A service animal can be defined as an animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

Memberships are one-per-person and cannot be shared.

Please log into the Creative Jam app for info on remaining passes.

Please log into the Creative Jam app and update your payment information.

The Creative Jam does not offer discounts. However, if you would like to access the benefits of a Membership, you may wish to consider the Creative Jam Host program. This program has limited availability and is subject to approval. The program allows an individual to work the main floor at the Creative Jam for 5 consecutive hours (basically a half-day session) during a week of time (Sunday to Saturday), for 12 consecutive weeks, to earn an Unlimited access membership. This program requires a background check and other elements to ensure that our space and members remain safe. If you are interested, please email creativejamspace@gmail.com and inquire about the possibility.

Stay up to date with our Events Calendar

We have some terrific people here! Join community events that you find on the Creative Jam app Or sit with another person who is open to having company at their creative workspace.

We also highly encourage all of our members to engage early and often via our Creative Jam app, which provides an avenue for connection 24/7 to the whole of our community.

Looking to meet someone in particular? Check out the Member Directory . Only individuals who wish to be contacted will be visible in the App.